Access support for Apple devices and applications
Staff, students and their families can access technical support for Apple devices and applications direct from Apple using AppleCare Support. AppleCare Support is available at no cost to you and is provided through the Department's AppleCare Enterprise agreement. Access to AppleCare Support is not based on the ownership of the device or application. It is available 24 hours a day 7 days a week to provide technical support for:
- Apple software and operating systems
- Apple applications such as Keynote
- Personal Apple accounts or settings
It doesn't provide any additional hardware coverage
To contact AppleCare Support
- phone 1300 760 237
- when prompted enter access code 2961
- follow the prompts to select your Apple device
Thank you for your patience and understanding as we continue to iron out the challenges with Zuludesk and the BYOD program. Here is an update:
1. We had blocked out Monday however there was a glitch in the system when stopped it from working correctly. In light of this we have investigated different options and have now been able to restrict the Zuludesk profile to the school wifi only. This means that is should disconnect when away from the school (after 3 pm or when connected to a different wifi during the day). If it doesn't, connect to the home wifi and restart the device.
2. Find My iPhone can be reconnected after Zuludesk has been installed.
3. For greater parental control at home, you can use the Restrictions that is found in the Settings App under the Screen Time tab.
4. At school, the Apple and 'non managed' apps are hidden. When your child returns home , they are reactivated and can be found in a folder on the last page of the device.
Click here to see the Open Classroom afternoon held recently.
After doing some research trying to find a way to restore iPad data from an iTunes backup, we unfortunately discovered that there is no way to restore a backup to an iPad from iTunes. There is no official way to partially recover data to place on the iPads either. However, we have discovered and would like to offer a solution to anyone that would like to retrieve data from their iTunes backups. This solution requires the user to restore their iTunes backup to their device, then upload that backup to iCloud, which can be used to partially restore data to the devices once they have been set up for use at Bateman Primary. This means that these iPads will need to be set up again by the school, but we are willing to offer a day for any students or parents to bring back their iPads that have been used for this process so that they can be set up with the school network once again.
To make this as smooth as possible, we would like all names of students who require their iPads to have Zulu Desk removed in order to retrieve their data from iTunes by Friday 12 April. On Wednesday 1 May, all of those nominated iPads are to be sent to school to have this process completed - no new iPads will be done on this day. There will then be a week where the information is able to be retrieved. During this time, the iPad cannot be used at school. The following Wednesday - 8 May - those iPads will then be put back onto the system and will now be able to be used at school. It is acknowledged that this seems such a long time to wait however the school holidays complicate it. Reminders will be sent out closer to these dates. Names are to be sent to Ms Parry.
Please click here to find instructions on how to restore backup from the Cloud.
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We are continuing with our investigations as to whether it is possible to restore previous data onto the iPads. We will forward the information to you as soon as possible. Thank you for your continued patience and understanding with this matter.
If you have had your child's iPad connected to the school network through ZuluDesk and are having difficulty reconnecting and setting it up for home, please DO NOT reconfigure it or restore it to the previous settings as it will wipe the school's set up and it will need to be done again. The first thing to check is that the iPad has connectivity to the home network through wifi. Once this has been re-established ( you may need to give it a little time to do a check and reload any apps that are missing), look for the app store. I understand that it can be found in a folder on the last screen of the iPad, so either do a search for it or swipe through to the last dot (at the bottom of the screen) and open up the folder there and see if it is there. Once that is located, you will be able to sign in with your Apple ID and then reload all of the home apps back onto the device. Please note that if you live very close to the school, you may find that the device will change when ZuluDesk is activated during the week. This will due to the iPad being able to connect to the school's network. Hopefully this will solve any problems however if you continue to experience difficulties, please contact Cath Parry and I will provide further assistance.
The new school year has begun with a new lease of iPads for both students and staff. Each class has a set of 5 iPads which have already begun being used by the students. Obviously our big project for 2019 is the Bring Your Own Device roll out which is set to commence this term.
An information sheet will be sent out with this week’s newsletter about the process of backing up your child’s iPad before it comes to school. Please see below. It is also important that the iPad comes to school without a passcode and an Apple ID attached to it. This will allow our technician to to install the program needed for the iPad to be used at school. All iPads must come to school with a cover and with the associated permission forms filled in. The forms will be sent out next week.
The BYOD roll out will begin on TUESDAY 26th FEBRUARY (week 4) for the Pre-Primaries in EC1. On that day, students in that class can bring in their iPad from home to be used during school. The iPads will be stored in a locked box while not in use and at break times.
We will continue to roll out the program throughout the school during term one however, no set dates have been confirmed for the other classes. Please keep an eye out for further information regarding the roll out and when it is your child’s turn to bring their iPad to school.
If you have any further questions, please email or come and see Cath Parry at the front office.