Access support for Apple devices and applications
Staff, students and their families can access technical support for Apple devices and applications direct from Apple using AppleCare Support. AppleCare Support is available at no cost to you and is provided through the Department's AppleCare Enterprise agreement. Access to AppleCare Support is not based on the ownership of the device or application. It is available 24 hours a day 7 days a week to provide technical support for:
- Apple software and operating systems
- Apple applications such as Keynote
- Personal Apple accounts or settings
It doesn't provide any additional hardware coverage
To contact AppleCare Support
- phone 1300 760 237
- when prompted enter access code 2961
- follow the prompts to select your Apple device
Apple Screen Time and Parental Controls
Apple Screen Time is a tool used to restrict the usage of an iPad. It has the ability to set iPad time limits, specific app time limits, block apps, restrict web or internet usage and more. Parents are able to set up their child’s iPad with these restrictions using a separate passcode for access. We recommend that it be a separate passcode from the one used to lock the iPad so that the children cannot access these restrictions.
Up until now, our Zuludesk configuration would previously reset any Apple Screen Time and parental controls upon connecting to the school network with a BYOD iPad. We have now found a way to resolve this issue. From today, any Screen Time settings that are set up on a BYOD iPad will remain even after it has been connected to the school and also once it has been taken home again.
Due to the settings now being retained, any settings that are configured to restrict these iPads will also restrict its usage at school. As such, we ask that parents be mindful when setting up Apple Screen Time so that the iPads will still be able to be used for all class work. We do not recommend fully blocking web browsers such as Safari and Chrome at home as it will impact on the iPad user’s learning at school. The iPads are frequently used for research and other online learning tools such as Mathletics. We would suggest using Downtime (Found in the Apple Screen Time parental settings). This will stop the iPad from being used at all during the nominated times.
If you have little to no experience with Apple Screen Time and would like to make use of it, we will be releasing a basic tutorial on how to set it up and use it. Please click here to view tutorial.
Parent Survey - November 2019
Please click here to access the survey regarding this year's implementation of the BYOD program.
Updating Your Child’s iPad to iOS 13
As you may be aware, Apple have released their latest iOS update, iOS 13 at the end of September. We are asking parents to update their child/ren’s iPads to this version to ensure that maximum security and efficient operation of the iPad is maintained. If the iPad is able to be updated, then it can be continued to be used at school.
You may find that your child/ren’s iPads may not be able to update to the latest iOS. This means that it will be not be supported and incompatible with ZuluDesk from 2020 onwards. Winthrop Australia have released their family offer that includes the newest iPad. This information is available on the school’s website. When these changes take place, the following iPads will not be supported.
- iPad, iPad 2, iPad (3rd generation), iPad (4th generation), iPad Air
The following iPads are supported and may be used for our BYOD program.
- 12.9-inch iPad Pro
- 11-inch iPad Pro
- 10.5-inch iPad Pro
- 9.7-inch iPad Pro
- iPad (7th generation)
- iPad (6th generation)
- iPad (5th generation)
- iPad Air (3rd generation)
- iPad Air 2
From 2020 we have removed iPad mini from the recommended list. Whilst the iPad Mini may meet the recommended storage and operating system, the smaller screen size is not optimal for all apps in the classroom and does not meet the requirements of NAPLAN Online.
Can I remove ZuluDesk from my iPad over the holidays?
While it is possible to remove the ZuluDesk profile from your iPad over the holidays, we strongly recommend against doing so. Over the holidays, as long as the iPad is not attempting to connect to the school Wi-Fi, the ZuluDesk profile should be dormant and not in any way affect or restrict your iPad usage. Removing the profile should therefore provide no benefit, though there is a downside. If you were to remove the profile during the holidays, the iPad would have to be completely wiped in order to set it up with the school network once it intends to be used as a BYOD device once again.
Can I Restore My iPad from iTunes over the Holidays?
Please also take note that a BYOD iPad cannot be restored with an iTunes backup without losing all ZuluDesk functionality. This means that the iPad would have to be wiped once again in order to set up ZuluDesk, so defeating the purpose of restoring data to the iPad (from iTunes).
How do I Retrieve Backed Up Data from iCloud?
If any data needs to be backed up and restored to a BYOD iPad, it is recommended to sync the iPad to iCloud before installing ZuluDesk. Then retrieving any data from iCloud once the iPad has been successfully set up with ZuluDesk for BYOD. This data should be restored individually and not using the full iPad restore option that can be done via iCloud because it would cause the same problems as restoring the iPad via iTunes. Please refer to the BYOD Partial iPad Data Restore from iCloud Tutorial for further information.
Open Classroom - August 2019
Click here to see Open Classroom held recently
Open Classroom - May 2019
Click here to see the Open Classroom afternoon held recently.
ZuluDesk and Backing up with iTunes - May 2019
After doing some research trying to find a way to restore iPad data from an iTunes backup, we unfortunately discovered that there is no way to restore a backup to an iPad from iTunes. There is no official way to partially recover data to place on the iPads either. However, we have discovered and would like to offer a solution to anyone that would like to retrieve data from their iTunes backups. This solution requires the user to restore their iTunes backup to their device, then upload that backup to iCloud, which can be used to partially restore data to the devices once they have been set up for use at Bateman Primary. This means that these iPads will need to be set up again by the school, but we are willing to offer a day for any students or parents to bring back their iPads that have been used for this process so that they can be set up with the school network once again.
To make this as smooth as possible, we would like all names of students who require their iPads to have Zulu Desk removed in order to retrieve their data from iTunes by Friday 12 April. On Wednesday 1 May, all of those nominated iPads are to be sent to school to have this process completed - no new iPads will be done on this day. There will then be a week where the information is able to be retrieved. During this time, the iPad cannot be used at school. The following Wednesday - 8 May - those iPads will then be put back onto the system and will now be able to be used at school. It is acknowledged that this seems such a long time to wait however the school holidays complicate it. Reminders will be sent out closer to these dates. Names are to be sent to Ms Parry.
Please click here to find instructions on how to restore backup from the Cloud.
iPads in the Classroom - March 2019
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ZuluDesk and Reconfiguration
If you have had your child's iPad connected to the school network through ZuluDesk and are having difficulty reconnecting and setting it up for home, please DO NOT reconfigure it or restore it to the previous settings as it will wipe the school's set up and it will need to be done again. The first thing to check is that the iPad has connectivity to the home network through wifi. Once this has been re-established ( you may need to give it a little time to do a check and reload any apps that are missing), look for the app store. I understand that it can be found in a folder on the last screen of the iPad, so either do a search for it or swipe through to the last dot (at the bottom of the screen) and open up the folder there and see if it is there. Once that is located, you will be able to sign in with your Apple ID and then reload all of the home apps back onto the device. Please note that if you live very close to the school, you may find that the device will change when ZuluDesk is activated during the week. This will due to the iPad being able to connect to the school's network. Hopefully this will solve any problems however if you continue to experience difficulties, please contact Cath Parry and I will provide further assistance.
We are continuing with our investigations as to whether it is possible to restore previous data onto the iPads. We will forward the information to you as soon as possible. Thank you for your continued patience and understanding with this matter.
The Start of the Rollout 2019
The new school year has begun with a new lease of iPads for both students and staff. Each class has a set of 5 iPads which have already begun being used by the students. Obviously our big project for 2019 is the Bring Your Own Device roll out which is set to commence this term.
An information sheet will be sent out with this week’s newsletter about the process of backing up your child’s iPad before it comes to school. Please see below. It is also important that the iPad comes to school without a passcode and an Apple ID attached to it. This will allow our technician to to install the program needed for the iPad to be used at school. All iPads must come to school with a cover and with the associated permission forms filled in. The forms will be sent out next week.
The BYOD roll out will begin on TUESDAY 26th FEBRUARY (week 4) for the Pre-Primaries in EC1. On that day, students in that class can bring in their iPad from home to be used during school. The iPads will be stored in a locked box while not in use and at break times.
We will continue to roll out the program throughout the school during term one however, no set dates have been confirmed for the other classes. Please keep an eye out for further information regarding the roll out and when it is your child’s turn to bring their iPad to school.
If you have any further questions, please email or come and see Cath Parry at the front office.